Looking to receive care at the Victorian Heart Hospital? Here’s what you need to know.
How to book an appointment at the Victorian Heart Hospital
To secure an appointment, you will need a referral from your general practitioner (GP).
Ensure your GP uses the HealthLink referral system to provide the necessary information to our specialist teams.
Need assistance with your appointment?
If you already have a booking and need assistance, call us on 03 7511 1222. This phone line is open from 9 am to 5 pm, Monday to Friday.
Our knowledgeable and friendly team is here to help.
When you arrive
Check-in process for cardiac clinics (outpatients)
Check-in kiosks are available on the Ground Floor and Level 1.
- Swipe your Medicare card, scan your appointment letter, or enter your details manually.
- When called, proceed to your appointment location using the central elevators opposite the café or wayfinding signage.
Watch our check-in guide video for step-by-step instructions.
Check-in process for admission (inpatients)
Procedural and surgical admissions are on Level 4.
- Using the central elevators opposite the café, proceed to Level 4 and follow the signs to Immediate Recovery Centre.
- Present to the admissions desk, where we will take you through the admission process.
Patient Portal
Patients of the Victorian Heart Hospital can register and securely access their medical information, manage clinic appointments, and stay informed about their healthcare using our Patient Portal.
Quick links
- Log in to the Patient Portal: Existing users can securely access their accounts
- Patient Portal fact sheet: Information for patients, families and carers
- Patient Portal brochure: Information for patients and their authorised representatives
- Monash Health Patient Portal Terms of Use and Privacy Statement: Review our commitment to your privacy and data security
Why use the Patient Portal?
- Securely view and manage medical records
- Schedule and track clinic appointments
- Convenient and easy-to-use online access
If you are a caregiver or manage the healthcare of a patient, speak with the patient’s healthcare provider during their next visit to request a personal invitation to the Patient Portal.
The Victorian Heart Hospital is committed to providing seamless and secure healthcare management for all our patients.
For more information, check out our Frequently Asked Questions.